Arrozeira Pelotas Privacy Policy

Welcome to Arrozeira Pelotas!

We, at Arrozeira Pelotas, registered under CNPJ nº 97.371.843/0001-36, have developed this Privacy Policy to keep you informed about how we use your personal data. We kindly ask you to...carefully read this policy, as accessing the website implies the user’s acceptance, without limitation or qualification, of its terms and conditions.

1. Important Definitions

Before we begin, below are some important definitions to better understand this Policy:

  • Data Subject – You, an individual who has any relationship with Arrozeira Pelotas, are the data subject of your personal data, collected either online or offline.
  • Personal Data – Identified or identifiable information about a data subject. Examples of personal data include your name, CPF, ID, address, and computer IP.
  • Sensitive Personal Data – all data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or union membership, as well as genetic, biometric, health, or sexual life data, whenever related to an individual.
  • Anonymized Data– Information that does not identify or lead to the identification of any person, considering the use of reasonable and available technical means at the time of processing.
  • Controller – Person responsible for making decisions related to the processing of data subjects’ personal data. In this case, Arrozeira Pelotas.
  • Processor – Person responsible for carrying out data processing under the lawful instructions of a Controller of data subjects’ personal data.
  • Processing– Any operation carried out with personal data, which may include collection, access, analysis, transfer, storage, anonymization, deletion, etc.

2. Protection of Your Privacy

For the purpose of safeguarding your privacy, we understand that any and all Processing of Personal Data must be limited to the minimum necessary, relevant, and proportional to enable the intended purpose. Therefore, the Personal Data we collect about you will only be those compatible with your relationship with us, whether as a client, supplier, service provider, among others.

This Privacy Policy explains how Arrozeira Pelotas collects, uses, shares, and protects personal data.

Guidelines that guide how Arrozeira Pelotas handles your personal data:

  • All collection and processing of personal data will be carried out in accordance with this Privacy Policy, the applicable legislation, and to fulfill the purposes specified herein;
  • The data collected will not be transferred, sold, rented, or disclosed in any way other than as stated in this Privacy Policy;
  • Except by legal or judicial order, the information will not be shared with third parties unrelated to the relationship or used for purposes other than those for which it was collected;

3. What are your rights regarding privacy and personal data protection?

See below your main rights related to your personal data (Article 18 of the General Data Protection Law):

Confirmation and Access Allows you to verify whether Arrozeira Pelotas processes your Personal Data and, if so, request a copy of the Personal Data we hold about you.
Correction Allows you to request the correction of your incomplete, inaccurate, or outdated Personal Data.
Anonymization, blocking, or deletion Allows you to request that we: (a) anonymize your data so that it can no longer be linked to you and, therefore, ceases to be Personal Data; (b) block your data, temporarily suspending our ability to process it; and (c) delete your data, in which case we will erase all your data irreversibly, except in cases provided by law.
Portability You have the right to request the portability of your Personal Data to another service or product provider upon your express request, subject to trade and industrial secrets, in accordance with future regulations of the National Data Protection Authority (ANPD).
Information about sharing You have the right to know the public and private entities with which Arrozeira Pelotas shares data, as stated in this Policy.
Information about the possibility of not consenting Allows you to have clear and complete information about the possibility and consequences of not providing consent.
Withdrawal of consent You have the right to withdraw your consent regarding Processing activities that are based on this Legal Basis.
Objection The law allows the Processing of Personal Data even without your consent or a contract with us. In such cases, it is necessary to demonstrate that there are legitimate reasons for Processing your Data, such as preventing fraud or improving our communication with you. If you do not agree with this Processing, you may object to it by requesting its interruption.

We will strive to fulfill your request within a reasonable time. However, in some cases, we may not be able to comply with your request for data deletion, such as:

  • Compliance with a legal or regulatory obligation by the controller;
  • Existence of a contract that is valid and in effect;
  • If the law establishes minimum periods for data retention;
  • If there is an obligation to exercise regular rights in judicial, administrative, or arbitration proceedings.

If you have any complaints about how we use your personal information, we prefer that you contact us first. However, you may file a complaint with the National Data Protection Authority once it is operational.

4. What information is collected by Arrozeira Pelotas and for what purposes?

Personal data will not be used for any purpose other than what is described in this Policy. If there is a need to use your data for other purposes, we will ask for your consent before proceeding, unless it is to comply with a legal obligation or to serve our legitimate interests, such as conducting internal investigations, preventing fraud, and other illegalities in our system.

I. Candidate Data

If you apply for a job at Arrozeira Pelotas through our website, we will collect the following personal data to support the recruitment and selection process or to verify conflicts of interest:

  • Name
  • E-mail;
  • Phone
  • Resume.

In cases of external marketing events and international programs, the processing of employees’ personal data will take place with the data subject’s consent, informing you about products and services that may be of interest to you, if you have consented or if it is within our legitimate interest.

II. Representative Data

If you wish to register yourself or your company to become one of our sales representatives and include your personal data on our “Be a Representative” page so that we can contact you, you will be directed to a Google form, where the following data will be requested:

  • Name
  • E-mail;
  • Phone
  • Address.

This data, together with other more specific information about the representation activity, will be analyzed to assess the possibility of a potential contract.

This same data will also be used if the commercial representation is contracted, at which time financial and position/function information will be requested, for the following purposes:

  • Comply with regulations;
  • Enable communication when necessary for business purposes and information that may be of interest;
  • Ensure the execution of a contract or meet the prerequisites for entering into a contract;
  • For other purposes for which we provide specific notice at the time of collection, or otherwise as authorized or required by law.

Furthermore, if you want to know more about how Google processes data and what security measures are in place, access here the Google Privacy Policy.

III. Customer and End Consumer Data

Consumer data such as name, address, city, state, date of birth, CPF, home phone, bank details, and email may be requested for the following purposes:

  • Register customers on the Arrozeira Pelotas platforms;
  • Execute commercial negotiation agreements with customers;
  • Sending communications from the Arrozeira Pelotas brand and email marketing;
  • Implement improvements for Arrozeira Pelotas' brands, products, and services;
  • Attending to information requests and customer and consumer inquiries through various channels (Customer Service, Contact Us, website, social media, among others);
  • Optimize the marketing performance of Arrozeira Pelotas on social media;
  • Validate consumer participation in a specific campaign, promotion, or giveaway from Arrozeira Pelotas;
  • Execution of advertising campaigns for Arrozeira Pelotas, including through partnerships with media outlets and social networks;
  • Comply with legal regulations;
  • For other purposes for which we provide specific notice at the time of collection, or otherwise as authorized or required by law.

We will only forward marketing actions to you, such as promotions and newsletters, to serve our legitimate interests or, with your consent, for you to expressly authorize, freely and spontaneously, that your data be processed for a specific purpose, clearly informed at the time of consent collection. It's worth remembering that it's possible to withdraw your consent whenever you wish.

Additionally, it is important that you know that in sweepstakes held by our retail partners (such as supermarket chains, for example), although we require that your data be processed for specific purposes and that they are careful with its confidentiality, we suggest that you inform yourself about the Privacy Policies and/or Regulations of the sweepstakes, as we will not be responsible for the data processing carried out by our partners.

IV. Data of suppliers/service providers and producers

Supplier data such as name, CPF, RG, profession, address, contact, employment, and financial information are necessary for:

  • Register rural producers for raw material purchases;
  • Register suppliers and third parties;
  • Receive and analyze proposals;
  • Register and make payments;
  • Assess risks to the business transaction;
  • Conduct audits;
  • Enable communication when necessary;
  • Analyze people and monitor operations, with a focus on preventing money laundering;
  • Ensure the signing of a contract or meet the prerequisites for a contract signing;
  • For other purposes for which we provide specific notice at the time of collection, or otherwise as authorized or required by law.

In cases of external marketing events, the processing of personal data of suppliers/service providers will occur with the data subject's consent.

V. Data of minors

Arrozeira Pelotas may process the personal data of minors (individuals under 18 years of age), such as registration data, in cases involving dependents and beneficiaries, as well as in the hiring of interns and young apprentices. This is done with clear and explicit consent provided by the legal guardian, as established by the General Data Protection Law, Law No. 13,709/2018.

4. For how long will Arrozeira Pelotas retain your data?

Your personal data and information will be kept by Arrozeira Pelotas or by authorized third parties as long as it is necessary for the completion of transactions carried out at Arrozeira Pelotas, until the end of the legal terms to which the obligations are tied.

When you deactivate your account, or when Arrozeira Pelotas chooses to inactivate it, your personal data will be deleted or anonymized, with the exception of those necessary for legitimate interest purposes, as legally understood, legal or regulatory requirements, to exercise rights (including credit rights), fraud prevention, or, as mentioned, in an anonymized way, that is, without the data allowing the identification of its owner.

Cookies

On our websites, we do not collect cookies.

6. Sharing of personal data with third parties

Your personal data may be shared with:

Financial institutions and credit protection bureaus: Your personal data may be shared for credit analysis purposes if you request any type of credit, such as an installment sale, for example, with Arrozeira Pelotas;

Third-party contractors: Your personal data may be shared with third-party companies, such as marketing and advertising firms, to select and produce ads that align with your profile, as authorized, and to keep the website running; transportation companies; software development companies used by Arrozeira Pelotas; associations that represent the industry segment; and all others that provide any type of service or product to Arrozeira Pelotas.

External audits: Personal data may be shared with external audit services of our operations, especially for analyses regarding compliance with privacy, data protection, and information security parameters.

Public authorities or official bodies: for compliance with legal obligations we are subject to, we may have to share data with public authorities or official bodies, upon request or express legal provision.

7. Information Security

We have tools to protect your personal data from malicious or unauthorized third parties. We adopt appropriate security measures to protect ourselves against unauthorized access, alteration, disclosure, or destruction of data. These measures include internal audits of our data collection, storage, and processing practices.

We guarantee that the protection of your personal data is one of our priorities and that, should any incident occur, we will take all possible measures to minimize potential damages.

Our website may contain links to other websites that have their own privacy and confidentiality policies, such as Google Forms. If you visit other sites, we recommend that you carefully read the confidentiality practices and policies contained therein, as this Privacy Policy does not cover the practices and policies of third parties, including those who may reveal and/or share information with Arrozeira Pelotas.

9. Get in touch

If you have any questions, comments, or requests about the processing of personal data carried out by Arrozeira Pelotas, please contact our Data Protection Officer (DPO) via email. [email protected].

10. Privacy Policy Update

This policy may be subject to changes, in which case you will be notified. Therefore, be sure to read any such notice carefully.

11. Jurisdiction

Any controversies arising from this Policy will be settled by the jurisdiction of the District of Pelotas, State of Rio Grande do Sul, to the exclusion of any other, however privileged it may be or become.

TERMS OF USE

Before enabling access and sending the information entered on the page provided at http://arrozeirapelotas.com.br/ and/or using any platform available for access on the same site, please read carefully:

These Terms and Conditions of Use (the "T&C") establish the general conditions for the provision of your data while you are using our website. When we talk about our website, it is also important that you know that it is owned by Arrozeira Pelotas Indústria e Comércio de Cereais LTDA., a private legal entity, registered with the CNPJ under No. 97.371.843/0001-36, with an address at Rod. BR 392, KM 78.9, S/N – Bairro Industrial, Pelotas/RS, Brazil.

1. CONSENT TO THE WEBSITE USAGE RULES

1.1 By reading and agreeing to these **T&C** (Terms and Conditions) and the **Privacy Policy** available on the website, you are consenting to provide your data. This allows you to send messages to our **Customer Service (SAC)** through the electronic communication channel labeled "**Contato**" (Contact) on the website, as well as through the "**Trabalhe Conosco**" (Work With Us) and "**seja um Representante**" (Become a Representative) channels. If you'd like to learn more about what data we collect and how we process it, please refer to our **Privacy Policy**. clicando aqui.

1.2 Because acceptance of these T&C is absolutely essential for the use of the tools available on the website, by using it, in any way, we will understand that you agree to the provisions of these T&C, always considering the version published on the date of your use.

1.3 If you do not agree with these Terms of Use, the website should not be used.

1.4 In addition to the above, it is hereby established that: (1) this term establishes the limits of our responsibility; and (2) we may modify these T&C, without prior notice, at our sole and exclusive discretion.

2. RESPONSIBILITIES OF THE PARTIES

2.1 By agreeing to these T&C and using our tools, you agree that you are solely and exclusively responsible for:

  1. By using the website and providing information, you are responsible, under the law, for the consequences and any potential damages you may cause due to providing false, inaccurate, and/or incorrect information and data.
  2. You are responsible for keeping the information and data you provide up-to-date for contact, resume submissions, and becoming a representative.
  3. You are responsible for all burdens and liabilities resulting from actions taken on the website, including any content you may share.

 

2.2 Our services or the website itself may experience interruptions and unavailability due to technical or operational issues. Therefore, we cannot guarantee the full continuity and availability of our services and the website, and we are not responsible for any resulting damages, losses, and/or frustrated expectations. In these cases, we will make our best efforts to inform you in advance of any interruptions or unavailability and to re-establish the conditions of our services and the website as soon as possible.

2.2.1 Examples of what can cause interruptions or unavailability include: unforeseen events or force majeure, harmful actions by third parties that prevent the provision of services or the continuity of the website (hacks, viruses, etc.), periodic technical maintenance, power outages, and failures in data transmission networks.

2.3 Since the website is provided electronically and is beyond our control, we cannot guarantee that the environment outside the website and the internet environment are completely free of viruses, malicious code, or other harmful components. Therefore, we disclaim any liability for damages and losses that may arise from the presence of viruses, malicious code, or other harmful components on the website. However, if we detect any of these harmful elements in the website's tools, we will immediately take the necessary corrective measures.

2.4 Unless expressly stated, the website and any of the tools offered by or related to it are provided "as is," without warranties of any kind, either express or implied. Therefore, we disclaim all liability for damages and losses of any kind caused by third-party actions through the website.

2.5 Your use of the website will not, under any circumstances, constitute the existence of any vínculo conosco.

2.6 Besides the responsibilities provided in these T&C, we will not be responsible for any additional guarantees and our responsibilities will be limited to what is described here. Therefore, we will not guarantee, reimburse, refund, or compensate any user for any provisions other than those originally set forth herein.

3. THIRD-PARTY LINKS

3.1 Since the website may contain links for you to access third-party sites, we are not responsible for the content or security of your information when you access them. This is because they may have their own privacy policies for the storage and retention of personal information, which are completely separate from these Terms and Conditions.

4. INTELLECTUAL PROPERTY RIGHTS

4.1 The elements and/or tools found or made available on the website are our property, licensed to Arrozeira Pelotas. They are subject to intellectual property rights in accordance with Brazilian laws and international treaties and conventions to which Brazil is a signatory. Examples include, but are not limited to: texts, software, scripts, graphic images, photos, sounds, music, videos, interactive features, and similar items, as well as trademarks, service marks, logos, and the overall "look and feel."

4.2 We reserve all rights not expressly granted in relation to the website, its elements, and/or tools. You agree not to use, reproduce, or distribute any elements and/or tools not expressly permitted by the website. If you make any copies, whether by downloading or printing, of the website's elements and/or tools for exclusively personal use, you must preserve all inherent intellectual property rights. You also agree not to bypass, disable, or in any way interfere with the security-related features and/or tools of the website, under penalty of incurring the applicable legal measures.

4.3 It is forbidden, under any pretext or circumstance, to use, disclose, copy, reproduce, distribute, transmit, diffuse, display, market, or otherwise exploit for any purpose the materials and information made available through the tools contained on the website, without first obtaining our express authorization to do so.

5. CUSTOMER SERVICE

5.1 You can contact us at [email protected] if you notice technical problems or failures while using any of the tools available on the website. When using this channel, you should identify yourself with the relevant data (first name, last name, and email), state the email subject (questions, technical problems, or other), and describe the situation in detail so that we can verify what appropriate measures to take.

5.2 If necessary, we will contact you through the channels you provided in your registration. For all purposes, we will consider communication made by phone, electronic correspondence with receipt confirmation, and/or a letter with a return receipt to be valid.